Cross boundary drainage defects - a costly problem
or an opportunity to exceed customer expectations?
Analysis of repairs recently undertaken* on private shared sewers has shown that 1 in 5 defects straddle what will become the new boundary between homeowner & WaSC ownership following the transfer of private drains and sewers on 1st October 2011.
What are the options?
Leave the customer with an incomplete repair and needing to contact their insurer? Complete the repair and write off the costs of the share on the private drain? With the average length of cross boundary defects being 6.5 metres, this could represent a significant cost, but leaving site with the customer still in a negative position could also create real issues.
UKDP Claims Assist provides a unique service to WaSCs and their contractors beyond the transfer of private drains and sewers, enabling them to undertake repairs on private drains with insurer approval.
UKDP Claims Assist provides a process focused on delivering excellent customer service, registering a claim on behalf of the homeowner and removing the need for them to contact their insurer.
UKDP Claims Assist removes all administration from WaSCs and their contractors, presenting claims to insurance industry specifications, handling all insurer liaison and obtaining approval for private sections of repair to be undertaken.
Contact UKDP Claims Assist now to find out more about how we can help you recover repair costs whilst ensuring customer satisfaction. Simply call 0845 519 6044 , or complete the online query form below.
Enquiry Form:
Industry Survey Results
Councils across England and Wales gave us their views and opinions on the transfer of private drains and sewers before the new legislation took effect.
